FAQs: BYOC Premises

Genesys Cloud includes three independent concepts that people often call locations:

• A location is a specific, physical place with an address. An admin configures locations. Locations appear in the Location section of your profile.

• A geolocation is a geographic area that Genesys Cloud determines by IP address. An admin can enable or disable geolocation for an organization. Your geolocation appears near your name and photo on your profile page, on your contact card, at the top of a chat window, and in Genesys Cloud search results for your organization.

• A site is a container for phone and BYOC Premises Edge configuration information and must have a designated location. While a site can have the same name as a location, the two are independent concepts. A telephony admin configures sites.

Yes. You can use BYOC Premises with Genesys Cloud Voice. For more information, see About hybrid media.

When you put a BYOC Premises Edge into an In Service state, you will begin incurring the monthly hardware usage charge that is specified in your Genesys Cloud contract. Fore more information, see BYOC Premises Edge hardware usage charge.

Furthermore, you must purchase and maintain a sufficient quantity of BYOC Premises Edge devices to handle your expected concurrent call capacity. See Concurrent call capacity for BYOC Premises Edge models. Contact your sales representative for more information.

Yes. You can create and configure multiple BYOC premises-based trunks within a single organization. These trunks can connect to any variety of third-party carriers or devices.

You create a BYOC Premises trunk under the Telephony Admin UI in Genesys Cloud. For more information, see Create a BYOC Premises trunk.

A BYOC Premises trunk can connect to any SIP-compliant carrier or device that can be reached from your Edge device. This could be an IP-PBX or SIP carrier device on the same LAN/WAN as the Edge, or a cloud-based system reachable over the public Internet.

A BYOC Premises trunk is a SIP trunk that you configure between your premises-based Edge devices and a third-party system, either on your own network or over the public Internet.

Yes. BYOC Premises is PCI DSS Compliant.

Using BYOC Premises for your Genesys Cloud telephony connection may be right for you if any of the following describe your telephony goals:

• You want to keep media and telephony local because you have offices in locations where the cloud infrastructure is not sufficient for cloud-based telephony.
• You are part of a multinational company where cross-region latency would be a concern.
• You want to leverage your own carrier relationships, particularly premises-based connections.
• You want to integrate with a third-party device such as an IP-PBX.

Yes. To do so, you’ll use the hybrid telephony connection features. For more information, see About hybrid media.