BYOC Premises Edge hardware usage charge

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Genesys Cloud charges $99 per month for each BYOC Premises Edge in an In Service state, regardless of whether it is part of the Customer Hardware, Genesys Hardware, or Customer VM solution. This hardware usage charge helps cover the costs of supporting BYOC Premises Edge devices connected to Genesys Cloud. The charge applies to all existing contracts starting on specified dates based on solution type. It is billed in USD and converted to other currencies. Support for BYOC Premises - Genesys Hardware will end on 12/1/2026 and for BYOC Premises - Customer VM on 6/30/2025.

Deprecation Announcement: On March 1, 2025, Genesys announced that it will end support for the Genesys Cloud BYOC Premises – Genesys Hardware Solution effective December 1, 2026. This date marks the End of Support (EOS). For more information, see Deprecation: BYOC Premises – Genesys Hardware Solution.

For each BYOC Premises Edge in your organization that is in an In Service state, you incur the monthly hardware usage charge as specified in your Genesys Cloud contract. This charge is currently set at $99 per month; however, your monthly charge may be different depending on previous contractual agreements.

USD	CAD	AUD	NZD	GBP	EUR	BRL	JPY	ZAR
99.00	108.90	128.70	138.60	69.30	79.20	396.00	11,880.00	1,405.80

This same hardware usage charge applies to all Edge hardware devices in the following BYOC Premises hardware solution configurations:

BYOC Premises – Customer Hardware Solution
BYOC Premises – Genesys Hardware Solution

Revision historyClick to expand

Modified date (YYYY-MM-DD)	Revision
2025-11-10	Removed BYOC Premises – Customer VM Solution from article after EOL.
2022-03-23	Updated description for clarity Added prices in the various currencies
2022-02-01	Monthly usage charge for BYOC Premises – Genesys Hardware Solution becomes effective for both new contracts and renewals.
2021-12-15	Created article and added Customer Hardware Solution.
2017-07-11	Monthly usage charge for BYOC Premises – Customer VM Solution becomes effective.

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