FAQs: Apps
How can I avoid a Session Expired message?
To avoid being forced to reauthenticate yourself at an inconvenient time due to an expired session, Genesys recommends the following:
- Log in when you begin your shift.
- Log out at the end of the day. For more information, see How do I log out of Genesys Cloud?.
Note: Because numerous factors affect session expiration, these recommendations cannot prevent all expired session messages.
Do the Genesys Cloud mobile apps support FedRAMP compliance?
Yes, the Genesys Cloud mobile apps support FedRAMP compliance. For more information, see the following:
FAQs: What happens if I request a shift trade outside of my BU time zone?
You may see some bad information, which will be corrected in a future release.