FAQs: Beta program

Visit the Beta HQ to provide feedback and receive timely information about betas.

You can share general questions and feedback about your beta experience with the Product Management team. Our team monitors discussions and provides timely responses for all members of the community to view. Our Product Managers may also issue surveys or conduct interviews to collect feedback on the overall product experience and on specific betas.

If you have questions that are specific to your organization or that require immediate response, contact the lead Product Manager for your beta directly in the Beta HQ.  

During a beta you will be asked to provide feedback through specific measurements that concern the functionality and performance of the beta features. You may be asked to identify potential errors, to suggest improvements or modifications, to verify bug fixes, or to suggest further enhancements. ​

The Product Manager for the beta enables the beta features for the participating organizations.

It is recommended that you use beta features in your development or test environment. However, if you need to use a beta feature in your production environment, first review the risks outlined in our Beta Feature Agreement. Then consult with the Product Manager for the beta.

Beta participation is open to all current Genesys customers. If you are interested in participating in a beta, fill out a data collection form during the enrollment period for that beta. Forms are specific to individual feature betas. Find links to the enrollment forms in the Beta HQ or on the Ideas Portal for the particular feature in question. If you have trouble, contact Product Support for assistance.

You will be notified if you meet the participation criteria and are included in the beta.

Betas are most frequently conducted for customer-facing features, and less frequently used to test infrastructure and behind-the-scenes functionality that you typically do not interact with directly.​

There are many ways to learn about upcoming Betas.

• Beta HQ: This Genesys Cloud Community is the primary place where our Product Managers recruit for Betas, share information upcoming Betas, and provide updates on in-progress Betas. The Genesys Cloud Community is open for all customers, partners, and Genesys employees to connect, ask questions, and learn about new features. ​Be sure to sign in so you can participate in discussions and interact with others. 
• Genesys Cloud Product Roadmap Webinar: These presentations showcase features that are currently in beta or that have upcoming betas. Presenters distribute beta-specific materials after each webinar.
• Customer Success Managers, TAMs, AEs: Your account, success, and Product Support teams can help connect you with information on upcoming Betas. ​

You can apply to any of the open betas advertised on Beta HQ. However, it is important to note that some betas have limited capacity or specific requirements.