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Genesys Cloud Release notes

Click here to view Genesys Cloud release schedule, upcoming features, UI and platform updates, and diagnostic logsClick to expand

December 1, 2025Click to collapse

Account management

API responses no longer include OAuth client secret

November 17, 2025Click to expand

Employee productivity

Streamlined navigation and information architecture update
Agent-to-agent consult and warm transfer for messaging interactions
Custom prompts in advanced summary configurations
Live character counter for ACW notes
Internationalized date formats in Genesys Tempo

Account management

BYOC Premises Edge devices in Edges list view

Customer engagement

Control agent transfer capabilities via permissions
Inactivity handling for messaging interactions

Data, analytics, and reporting

Topic miner support for Arabic dialects
Topic miner support for Hindi dialect

Open platform

Mexico region deployment
Singapore region deployment

Self Service and Automation

Rule-based decisions and string list attribute support

Workforce engagement

Screen recording now uses less system resources and bandwidth in multiple monitor and multiple concurrent interaction situations.
Adherence widget available in the Activity view
Automatic submission of completed AI evaluations

Deprecations

Deprecation: External contacts merge endpoint and mergeOperation field in External Contacts API
Deprecation: Administrator login using only user name and password

November 10, 2025Click to expand

Employee productivity

Streamlined navigation and information architecture update
Support for Proof Key for Code Exchange (PKCE) grant type authorization in embedded clients
Domain allow list for emails
Genesys Agent Copilot, Virtual Agent, and Knowledge Czech and Hungarian language support
Improved Agent Copilot and Virtual Agent Answer Highlight for English Dialects
Integrate Microsoft Teams into Genesys Cloud telephony without an independent SBC

Account management

API responses no longer include OAuth client secret
Genesys Tempo enabled by default with allowed IP addresses feature
SAML assertion decryption support for single sign-on integrations

Customer engagement

Customer first callback support in outbound campaigns
Use custom SMTP servers for email campaigns and agentless email
Messenger support for list picker

Data, analytics, and reporting

Analytics Conversation Detail Jobs API extended conversation data retrieval

Self service and automation

Create AI Guides from uploaded process documents
AI Guides model enhancements

Deprecations

Deprecation: BYOC Premises—Customer VM Solution
Deprecation: Token Implicit Grant for OAuth clients
Deprecation: Open messaging inbound endpoint

November 3, 2025Click to expand

Employee productivity

Streamlined navigation and information architecture update
AI-generated answers for auto-suggested articles on Agent Copilot
Mute individual Collaborate chat threads on iOS and Android
Display checklists through Agent Copilot during interactions

Customer engagement

Group ID for subsequent participant segments in group call activity
Support for authenticated web messaging in single customer view
Apple Messages for Business forms

Data, analytics, and reporting

Introducing Content Exploration view
EVTS AWS transcription support for Basque, Catalan, Croatian, Galician, Romanian, Slovak, Tagalog, Thai, and Ukrainian language support

Self service and automation

Voice processing prompt for Agentic Virtual Agents

Deprecations

Deprecation: Mobile Messenger legacy Android and iOS code removal

October 27, 2025Click to expand

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