Genesys Cloud feature release schedule

AI-generated summary

Genesys Cloud implements a staggered feature release schedule across global regions over four days to maintain security, stability, and quality. Release notes and documentation updates are published Mondays at 0900 ET, with potential amendments Tuesday through Thursday. The deployment follows a specific regional schedule starting with Asia Pacific regions on Mondays (Seoul, Singapore, Mumbai), continuing through European regions on Tuesdays and Wednesdays, and concluding with US regions by Thursday. Each region has designated release times optimized for local off-hours. The system includes deployment status indicators for unexpected issues: feature postponement (stopped on first day), feature rollback (stopped after second day), and feature reenablement (restarted deployment). A new schedule will take effect January 12, 2026, shifting to Tuesday-Friday deployments starting at 0100 AM local time. The infrastructure spans multiple AWS regions, including both core and satellite locations, with FedRamp-specific deployment in US East 2 (Ohio).

To ensure security, stability, and quality, Genesys Cloud staggers the feature release process across Genesys Cloud regions over four days.

Release notes and Resource Center documentation updates publish on Mondays at 0900 ET. If issues with the feature release occur, Genesys amends release notes at 0900 ET on Tuesday, Wednesday, and Thursday for feature-specific updates.

Regional feature release schedule

Staggered regional feature release begins on Tuesday at 0100 AM local region time with anticipated completion on Friday.

Tuesday

AWS region	Production AWS region name
Asia Pacific (Seoul)	prod-apne2
Asia Pacific (Singapore)	prod-apse1
Asia Pacific (Mumbai)	prod-aps1
South America (Sao Paulo)	prod-sae1

Wednesday

AWS region	Production AWS region name
Africa (Cape Town)^*	prod-afs1
Asia Pacific (Hong Kong)^*	prod-ape1
Asia Pacific (Osaka)	prod-apne3
Asia Pacific (Jakarta)^*	prod-apse3
Europe (Paris)^*	prod-euw3
Asia Pacific (Sydney)	prod-apse2
Canada (Central)	prod-cac1
Europe (Zurich)	prod-euc2
Europe (Ireland)	prod-euw1
Middle East (UAE)	prod-mec1
Mexico	prod-mxc1

Thursday

AWS region	Production AWS region name
US East (N. Virginia)	prod-use1
Asia Pacific (Tokyo)	prod-apne1
Europe (Frankfurt)	prod-euc1
Europe (London)	prod-euw2

Friday

AWS region	Production AWS region name
US West (Oregon)	prod-usw2
US East 2 (Ohio)-FedRamp	fedramp-use2-core

* Satellite region

Deployment statuses

If the deployment of a feature unexpectedly stops, the release note for that feature displays one of these statuses:

Feature postponement: Feature deployment has stopped on the first scheduled day of deployment.
Feature rollback: Feature deployment has stopped on or after the second scheduled day of deployment.
Feature reenablement: Feature deployment has restarted.

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Genesys Cloud feature release schedule View summary