Is there any specific model for integration with Microsoft Teams and Genesys Cloud?
Yes, Genesys Cloud requires the Connect model of integration. To use certified SBCs and Direct Routing to connect a contact center solution to Teams, you must use the Connect model. The presence integration leverages the Extend model.
For more information, see Integration models for solution providers in Microsoft documentation.
[NEXT] Was this article helpful?
Get user feedback about articles.