Is Session Border Controller (SBC) required between Genesys Cloud BYOC and Microsoft Teams?
Yes, an SBC is required between Genesys Cloud BYOC and Microsoft Teams. Use SBCs that are certified for Direct Routing.
- For more information about SBC connection, see Plan Direct Routing in Microsoft Teams documentation.
- For more information about SBCs, see Session Border Controllers certified for Direct Routing in Microsoft Teams documentation.
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