How can I troubleshoot the Audiohook Monitor server?

To troubleshoot your Audiohook Monitor integrations, try these resources prior to contacting customer support:

• Genesys AudioHook test suite: If you are using the Genesys AudioHook Sample Service as your server reference code, refer to this section for all the tests you must run against your Audiohook Monitor Server (middleware), to ensure that your first connection is successful and you can receive the first audio from Genesys Cloud.
• Troubleshoot your connection between Genesys Cloud and your Audiohook Monitor server using Genesys Operational Console, see Troubleshoot using the Genesys Cloud Operational Console.
• When troubleshooting via Genesys Operational Console, ensure that you are subscribed to Audiohook events from your third-party servers by registering for the Audiohook events.
• Post your questions in the Genesys Cloud – Developer Community.