How can I troubleshoot the Audio Connector server?

To troubleshoot your Audio Connector integrations, try these resources prior to contacting customer support:

• AudioConnector Server Reference Guide: This sample code contains information to ensure that you can make your first connection, receive the first audio from Genesys Cloud and send audio back.
• Troubleshoot your connection between Genesys Cloud and your Audio Connector server using Genesys Operational Console, see Troubleshoot using the Genesys Cloud Operational Console.
• When troubleshooting via Genesys Operational Console, ensure that you are subscribed to Audiohook events from your third-party servers by registering for the Audiohook events.
• Post your questions in the Genesys Cloud – Developer Community.