How can I avoid a Session Expired message?

To avoid being forced to reauthenticate yourself at an inconvenient time due to an expired session, Genesys recommends the following:

Log in when you begin your shift.
Log out at the end of the day. For more information, see How do I log out of Genesys Cloud?.

Note: Because numerous factors affect session expiration, these recommendations cannot prevent all expired session messages.

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