FAQs: Transcription Connector

To troubleshoot your Transcription Connector integrations, try these resources prior to contacting customer support:

• Genesys AudioHook test suite: If you are using the Genesys AudioHook Sample Service as your server reference code, refer to this section for all the tests you must run against your Transcription Connector server (middleware), to ensure that you can make your first connection, receive the first audio from Genesys Cloud and send transcriptions back.
• Troubleshoot your connection between Genesys Cloud and your Transcription Connector server using Genesys Operational Console, see Troubleshoot using the Genesys Cloud Operational Console.
• When troubleshooting via Genesys Operational Console, ensure that you are subscribed to Audiohook events from your third-party servers by registering for the Audiohook events.
• Post your questions in the Genesys Cloud – Developer Community.