FAQs: Legal
Can we change from a concurrent license to named user license model, or vice versa?
It is possible to change your license model from concurrent users to named users, or from named users to concurrent users. However, you must contact Product Support to review and implement this change in your account.
Our legal department insists on using our own software license agreement. Can we do that?
No, as explained elsewhere, we’ve worked hard to create a very customer-friendly agreement that fits the sort of subscription-based partnership you’ll have with us. We are unable to accommodate custom agreements. If your organization requires such a complex arrangement, we suggest that you consider our premises-based CIC product.
Where can I find your Service Level Agreements?
Service level agreements are applicable only for paid services. You can find them at Service Level Agreements.
Where can I find your terms and conditions?
Our terms and conditions are specific to your type of subscription: