FAQs: Genesys Cloud mobile apps

An app visit starts from the moment a visitor accesses a mobile app. Similar to a Web visit, the app visit continues as the visitor navigates through the app and ends after 30 minutes of inactivity.

1. To launch the app, on your home screen, tap its icon.
2. At the bottom of the screen tap Login.
3. Make sure the correct region appears under the Email Address and Password boxes. If you are unsure of your region, contact your organization’s Genesys Cloud Administrator.
4. To log in, depending on how you log into the desktop or web application, do one of the following:
   • To use an email address and password, in the Email Address box, enter your email address, and in the Password box, enter your password.
     Note: If you do not know your password,see Reset your password
   • To use SSO (single sign on), tap More Login Options, enter your organization name, and tap Next. Authenticate with your organization’s identity provider.

This option allows you to make calls with third party-applications. Communicate is not a third-party app. Do not enable this option for use with Communicate.

You can find a list of FAQs for Genesys Tempo for iOS here.

You can find a list of FAQs for Genesys Tempo for Android here.

You can find a list of FAQs for Communicate for iOS here.

You can find a list of FAQs for Communicate for Android here.

You can find a list of FAQs for Collaborate for iOS here.

You can find a list of FAQs for Collaborate for Android here.