FAQs: Unified Experience from Genesys and ServiceNow

To obtain the queue Id for your Genesys Cloud integration with ServiceNow:

1. In Genesys Cloud, navigate to Admin > Contact Center > Queues.
2. Select the queue for which you want to get the queue Id.
3. Examine the URL in your browser’s address bar. The URL is of the format:

   https://<Genesys_Cloud_region>.com/directory/#/admin/organization/queues/bc28aed5-1159-4204-95b1-58c81acd5f3b/general

4. Locate the queue Id which is a unique string of characters. For example, bc28aed5-xxxx-4204-95b1-xxxx1acd5f3b is the queue Id in the given URL.

For more information, see Set up the integration for ServiceNow.

To obtain the integration Id for your Genesys Cloud integration with ServiceNow:

1. In Genesys Cloud, navigate to Admin > Integrations.
2. Search for the Unified Experience from Genesys and ServiceNow integration and open it.
3. Examine the URL in your browser’s address bar. The URL is of the format:

   https://<Genesys_Cloud_region>.com/directory/#/admin/integrations/apps/unified-experience-from-genesys-and-servicenow/72b501eb-xxxx-4d07-a9d2-xxxxca0271b0/details/properties

4. Locate the integration Id which is a unique string of characters. For example, 72b501eb-xxxx-4d07-a9d2-xxxxca0271b0 is the integration Id in the given URL.

For more information, see Set up the integration for ServiceNow.