FAQs: Supervisor Copilot

You must have AI Experience Tokens to access Supervisor Copilot features. Also, you must have either STA, WEM or GC3.

No. Assigning Supervisor Copilot permissions does not trigger charges. Charges are consumption-based. For example, you are charged when summaries or insights are generated, when an interaction is translated, and when an interaction is evaluated with a form that has questions enabled with AI Scoring.

Supervisor Copilot and Virtual Supervisor are billed separately.

• AI Summary and Insights – Billing occurs only when summaries or insights are generated, not when they are viewed or retrieved via API. Charges are based on Genesys AI Tokens, where 1 token = 50 summaries and insights.
• AI Translate – Billing occurs when an interaction transcript is translated from one language to another. Charges are based on Genesys AI tokens where 1 token = 2 interaction translated.
• AI Scoring – Billing occurs when an interaction is scored with an evaluation form that has questions enabled with AI Scoring. Charges are based on Genesys AI tokens where 1 token = 20 evaluation analyzed with AI Scoring.

Supervisor Copilot includes:

• AI Summary and insights
• AI Translate