FAQs: Stripe Payment Processing

If you have additional questions, feel free to email them to NACollections@Genesys.com.

Customer will get a notification of failure and the invoice will remain as open AR for the Collections team.

Yes, customers will have the option to save their payment method for future transactions. If enabled, future invoices will be charged in alignment with their net terms.

Customers can still pay their invoices direct via ACH, Wire, or check.

The link is included at the bottom of every invoice. Based on the amount of the invoice, the customer will be offered a choice of payment method, payment instructions, and a receipt after clicking the link.

Payment links are unique to each invoice and the payment made must be for the entire amount of the invoice. One can pay one (1) invoice per transaction.

Yes, a credit card limit was established at $25k per invoice and maximum of $100K total per month. Any invoice amount above that will only have the ACH option.

Stripe will be able to process credit/debit cards and ACH.

Stripe is PCI DSS compliant and utilizes advanced security measures to safeguard sensitive payment information.

Stripe offers numerous benefits, including enhanced security, global reach, scalability, and innovative features, all of which can lead to improved customer experiences and automation.