FAQs: Sales
How do we downgrade our service?
Contact Product Support. For more information about Genesys Cloud Product Support, see About Genesys Cloud Product Support.
Can we purchase additional instances of the Genesys Cloud service to use for development, QA, or training environments?
Yes, you can create more accounts that are treated and billed just like your production account. We charge you only for what you use. Given the already low nature of our pricing and the fact that we have the same infrastructure overhead with other types of accounts, we are not able to offer any discounts or special terms.
Can I cancel the free service at any time?
Yes. We will remove your organization after a period of inactivity.
Does all our data move with us from the trial to the paid version?
Yes. Your data stays within your organization as you upgrade and add more services.
How long do we have to evaluate the product?
Trials are available for a limited time.
Can we evaluate the product for free before using it?
If you would like to request a trial of Genesys Cloud, visit About GCXNow free trials. Trials are subject to geographic restrictions.