FAQs: Ordering
How can I compare Genesys Cloud capabilities?
You can see the Expanded Plan comparison on the Genesys website. For more information, see the Expanded Plan Comparison.
What plans are available with Genesys Cloud?
You can see the available plans on the Genesys website. For more information, see Genesys Cloud pricing.
What regions are available for new customer activations?
Genesys Cloud is available in multiple regions globally. Regardless of geographic location, customers should not experience any differences in service between the locations. See AWS regions for Genesys Cloud for a full list.
How do I cancel a paid subscription?
To assist with any service changes, contact Product Support. For more information about Genesys Cloud Product Support, see About Genesys Cloud Product Support.
How do we order more hardware such as phones?
Please contact your Genesys Cloud sales team (direct or partner) for new hardware orders. If you have questions contact genesyshardware@genesys.com
Where can I find your Service Level Agreements?
Service level agreements are applicable only for paid services. You can find them at Service Level Agreements.
Where can I find your terms and conditions?
Our terms and conditions are specific to your type of subscription:
How do we downgrade our service?
Contact Product Support. For more information about Genesys Cloud Product Support, see About Genesys Cloud Product Support.