FAQs: Legal
Our legal department insists on using our own software license agreement. Can we do that?
No, as explained elsewhere, we’ve worked hard to create a very customer-friendly agreement that fits the sort of subscription-based partnership you’ll have with us. We are unable to accommodate custom agreements. If your organization requires such a complex arrangement, we suggest that you consider our premises-based CIC product.
Where can I find your Service Level Agreements?
Service level agreements are applicable only for paid services. You can find them at Service Level Agreements.
Where can I find your terms and conditions?
Our terms and conditions are specific to your type of subscription: