FAQs: Digital Bot Connector

To troubleshoot your Digital Bot Connector integrations, try these resources prior to contacting customer support:

• You can find the examples of rich media type such as cards, carousels, and quick replies in Digital Bot Connector (v2) Customer API Spec.
• Troubleshoot your connection between Genesys Cloud and your Digital Bot Connector server using Genesys Operational Console, see Troubleshoot using the Genesys Cloud Operational Console.
• When troubleshooting via Genesys Operational Console, ensure that you are subscribed to Digital Bot Connector Events events from your third-party bot servers by registering for the Digital Bot Connector events.
• Flow Authors can troubleshoot a particular conversation using the Flow Execution History tab in Cloud Architect, and step by step in replay mode.
• Post your questions in the Genesys Cloud – Developer Community.