FAQs: AI Scoring
Do the existing evaluation limits apply to AI Scoring driven evaluations?
Yes, agent and evaluation centered evaluation daily limits (50 per day), apply to both regular and AI driven evaluations.
Can I have AI Scoring with a CX2 license?
Yes, as long as you have the STA Add-on and Genesys AI tokens.
Is STA (Speech and Text Analytics) required for AI Scoring?
Yes, if you intend to use AI scoring to evaluate calls. AI Scoring requires interactions to be transcribed.