AI-generated summary
Genesys Cloud provides integration with Zendesk using data actions. This enables various capabilities like creating tickets, updating contacts, and searching for data in Zendesk from within Genesys Cloud applications. The integration supports custom actions to meet specific use cases. Key setup steps include adding the integration and creating data actions. Data actions can be used in Architect flows and scripts. Troubleshooting tips cover issues like actions not appearing, failing during testing or in flows, and handling spaces or special characters.
