Usage dashboards

Series: AppFoundry ISV Partners

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The enabled Genesys Cloud Org administrator has to add the following permissions to authorize users within their Genesys Cloud Org for App Usage dashboards:

appFoundry > appUsage > view

Note: To access the usage dashboard, your Genesys Cloud org must be enabled for vendor access, and your user account must have proper AppFoundry permissions. For more information about AppFoundry permissions, see AppFoundry ISV Partners.

The enabled Genesys ISV AppFoundry partners can see the Vendor menu with the App Usage menu once authenticated using the Genesys Cloud Org on AppFoundry.

To view the usage dashboard, perform the following:

Once set up, enter the API key.
Note: If you do not have your API key, open a case in the Genesys Partner Hub by selecting Partner COE Request in Category Generic, Partner Management & Support in Category, and AppFoundry – Sales & Marketing related queries in Sub-Category.
Click Save.
In the columns on the left side, add your unique app IDs. A single AppFoundry partner can have multiple app IDs.
To segment customer data by region, select the Genesys Cloud region below the app ID(s) on the left side.
To view the customer-specific contract information regarding the ISV app, click an individual org ID.

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