Salesforce data actions integration content list

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Genesys Cloud offers comprehensive Salesforce data actions integration capabilities through various features and functionalities. The integration enables data actions, custom actions, and authentication mechanisms between the two platforms. Key features include data action management, custom action creation, contract addition, configuration settings, and Velocity macros implementation. Users can test, edit, copy, delete, import, and export data actions. The system supports integration with Architect for call flows and Scripts for phone number searches. Common troubleshooting areas include data action visibility issues in Genesys Cloud applications, testing failures, interaction flow problems, and Salesforce connectivity issues. Special attention is required when handling spaces or special characters in data actions. The integration requires specific security configurations, including IP address management and authentication protocols.