Install Nuance Recognizer as a Service from the AppFoundry

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Genesys Cloud can integrate with Nuance Recognizer as a Service to provide speech recognition capabilities. The integration is installed from AppFoundry and adds the capability to Genesys Cloud CX platforms. It supports recognizing speech in various languages like English, Spanish, French, German, etc. based on the region. After installing, it can be configured and activated from the Integrations page in Admin.

PrerequisitesClick to expand

Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, or Genesys Cloud CX 4 license.
A valid Genesys Dialog Engine Bot Flow subscription. For more information, contact Genesys Cloud Sales.
If you have a Nuance Mix account, the Nuance OAuth Client ID and Client secret credentials. For more information, see the Nuance Mix documentation.
If you do not have a Nuance Mix account, complete one of the following steps:
- Based on your preferred Nuance region, navigate to the corresponding Nuance Mix home page to create a free account for testing purposes. For more information about the available regions, see Geographies in the Nuance Mix documentation. It is important to note that the free account has limitations and cannot be used for production traffic.
- Contact your Nuance representative directly to place your service order and create your production account.

This installation integrates the Nuance Recognizer as a Service integration into Genesys Cloud. Install the Nuance Recognizer as a Service integration from Genesys AppFoundry. Installation adds the app to Genesys Cloud’s Integrations page. Then configure and activate the integration.

Supported languagesClick to expand

Language	Region	Language tag
Basque	European Union	eu-ES
Catalan	Spain	ca-ES
Dutch	Netherlands	nl-NL
Chinese	Simplified - People's Republic of China	zh-CN
Chinese	Traditional - Hong Kong S.A.R.	cn-HK
English	Australia	en-AU
	Great Britain	en-GB
	India	en-IN
	United States	en-US
French	Belgium	fr-BE
	Canada	fr-CA
	France	fr-FR
German	Germany	de-DE
German	Switzerland	de-CH
Galician	Spain	gl-ES
Italian	Italy	it-IT
Japanese	Japan	ja-JP
Korean	Korea	ko-KR
Portuguese	Brazil	pt-BR
Portuguese	Portugal	pt-PT
Russian	Russia	ru-RU
Spanish	Spain	es-ES
Spanish	United States and Latin America	es-US
Valencian	Spain	va-ES

Note: For more information about language coverage, see the Nuance Recognizer documentation or contact your Nuance representatives directly.

To install the Nuance Recognizer as a Service integration, perform the following steps:

Click Admin.
Under Integrations, click Integrations.
Click Menu > IT and Integrations > Integrations.
Click Integrations.
In the Search box, type Nuance Recognizer as a Service. The card for Nuance Recognizer as a Service appears.
Click Install.

Nuance Recognizer as a Service is now available to configure and activate from Genesys Cloud’s Integrations page.

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Install Nuance Recognizer as a Service from the AppFoundry