About settings

AI-generated summary

Genesys Cloud provides customizable settings that enable users to configure their experience, including user profile, presence, location sharing, phone selection, audio profiles, notifications, chat preferences, passwords, and more. Users can view their profile, update status and presence, share location, select phones, create audio profiles, set sound levels, enable call forwarding, change app preferences and notifications, customize chat and video settings, change password and voicemail PIN, use keyboard shortcuts, and reset forgotten passwords.

Settings enable you to customize your Genesys Cloud experience.

User settings

View your profile, update your status and presence, share your current location, select your phone, configure audio profiles and device volumes, forward your calls, and log out.

App settings

Change preferences for the application. Set when and how you receive notifications about chats and incoming calls. Change how chats and the chat roster appear. Change your password. Change your voicemail PIN. Change your language selection. Use desktop app keyboard shortcuts. Configure settings for video chats.

Password

Keep your password secure and change it often. If you forget your password or cannot log in, you can reset your password without contacting an administrator.

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