You can use the following keyboard shortcuts with the desktop app for Windows or Mac.
| Keyboard shortcut | Description |
|---|
Ctrl+F | Goes to Search field to search Collaborate profile pages. |
Ctrl+Shift+F | Opens a find bar to search for keywords in a Collaborate page view. |
Ctrl+[ | Goes to the previous view in your Collaborate browsing history. |
Ctrl+D | Opens the Downloads dialog box in Documents. |
F5 | Refreshes the Collaborate application. |
Ctrl+F5 | Reloads the Collaborate application, ignoring the files stored locally in the cache. |
M | Mutes audio in a video chat. |
V | Stops video in a video chat. |
E | Ends a video chat. |
F | Enters full screen mode in a video chat. |
, | Opens video chat settings. |
R | Opens the video chat roster. |
S | Lets you share you screen in a video chat. |
| Keyboard shortcut | Description |
|---|
Cmd+F | Goes to Search field to search Collaborate profile pages. |
Cmd+Shift+F | Opens a find bar to search for keywords in a Collaborate page view. |
Cmd+[ | Goes to the previous view in your Collaborate browsing history. |
Cmd+D | Opens the Downloads dialog box in Documents. |
Cmd+R | Refreshes the Collaborate application. |
Cmd+0 | Reopens the main Genesys Cloud window. |
Option+Cmd+R | Reloads the Collaborate application, ignoring the files stored locally in the cache. |
M | Mutes audio in a video chat. |
V | Stops video in a video chat. |
E | Ends a video chat. |
F | Enters full screen mode in a video chat. |
, | Opens video chat settings. |
R | Opens the video chat roster. |
S | Lets you share you screen in a video chat. |
Note: For more information about chat quick access and its keyboard shortcuts, see
Use chat quick access.
