Create an operating schedule
Series: Add operating schedules and configure call routes
Previous suggested step: Add schedules and configure interaction routing
Next suggested step: Configure the operating schedule’s recurrence settings
Use operating schedules to determine how to manage routing for inbound and outbound interactions. For example, an operating schedule can determine which flow to run during open or closed hours.
Note: Genesys Cloud evaluates operating schedules in the following order:
- Holiday
- Closed
- Open
If you activate Emergency routing, Genesys Cloud first evaluates emergencies or performs emergency routing, before it evaluates the Holiday operating schedule.
Next, configure the operating schedule’s recurring settings.
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