Configure email domain allowlists

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To provide control over outbound email campaigns and prevent accidentally sending out emails to unintended recipients, Genesys Cloud allows administrators to set up domain allow lists. These domains allow lists can then be associated with email domains. For more information, see Add a domain allowlist to an email domain.

1. Click Admin.
2. Under Contact Center, click Email. 
3. Click Menu > Digital and Telephony > Email.
4. Click Organization Email Settings, and open the Domain Allow Lists tab.
5. To add a new allowlist, click Add List. The Add domain list window appears.
6. To edit an existing allowlist, click Options next to the list name, then select Edit. The Add domain list window appears.
7. In the List name box, specify the name of the allowlist.
8. To add a domain name to the allowlist, type it in the Add allowed domain box, then click Plus .
   
   Note: The following restrictions apply to domain allow lists:

   • A domain allowlist can only contain up to 20 items.
   • You can only store up to 20 domain allow lists at the same time.
   • You cannot save an empty domain allowlist.
   • You cannot delete a domain allowlist that is currently associated with an email domain.
   • Domain allowlists do not support subdomains. You must add each subdomain as a separate entry.
9. To delete a domain from the allowlist, click Trash next to the list name.
10. Click Save.