Step 5: Readiness
Series: Getting started with Genesys Cloud
Previous suggested step: Step 4: Onboarding best practices and learnings
Next suggested step: Step 6: Go Live
Prepare for Genesys Cloud go live to have a smooth transition into production use. Review the UAT, Compliance Verification, and How to work with Product Support beforehand. Whether you are a new customer or just new to Genesys Cloud at your company, this information is important to review prior to functionality going live.
| Who | What |
|---|---|
| Genesys Cloud administrator | Regulatory compliance checkGenesys is dedicated to providing a high level of security and regulations compliance and is continually developing solutions towards that end. For more information, see About security and compliance. |
| Customer network best practiceChecklist and guides to help ensure your company’s network is ready for voice and video interactions. For more information, see Customer network readiness. |
| Genesys Cloud administrator | User Acceptance TestingIdentify readinesss risk and determine plan of action for any existing roadblocks. For more information, see Plan for User Acceptance Testing (UAT). |
| Genesys Cloud administrator | Suggested acceptance testsPerform all of the following user acceptance tests (UATs) before going live with a Genesys Cloud organization. For more information, see Conduct User Acceptance Testing (UAT). |
| Genesys Cloud administrator | Load test requestGenesys is dedicated to assisting with your automated testing needs through our Automated Testing Support program. This program, enhanced by our direct testing experience, customer tests, and regular reviews, provides valuable guidance on testing best practices. For more information, see Can customers perform automated testing, such as load or stress testing of Genesys Cloud? |
| Genesys Cloud administrator | Security, privacy, and compliance portalLog on to your Genesys Cloud Instance to determine if all security, privacy, and compliance regulations have been considered. For more information, see SPC Portal. |
| Genesys Cloud administrator | How to work with Genesys Cloud Product SupportThis short 15 minute video will help enable your ability to work with our product support portal. Content is applicable for new users and those seeking a refresher. For more information, see Product Support Overview. |
| Genesys Cloud administrator | Product Support overviewGenesys Cloud Product Support is focused on your experience through a global, live answer 24X7 Genesys Cloud Product Support model. For more information, see Genesys Cloud Product Support. |
| Genesys Cloud administrator | Register designated approvers and support contactsContact your onboarding specialist to help establish your desiganted contacts and approvers with your portduct support team. If you are unaware of who your onboarding specialist is, send an email to Onboarding@genesys.com with your list of designated support contacts and approvers. For more information, see My Support Portal. |
| Genesys Cloud administrator | Authorized org pairingWith authorized organizations, you can establish a secure relationship with another Genesys Cloud organization. This relationship allows permitted users and groups from one organization to log in to another organization. For more information, see About authorized organizations. |
| Genesys Cloud administrator | How to read your invoiceHow to read your first Genesys Cloud invoice, reconcile your invoice based on usage reports pulled from Genesys Cloud, and how to locate the correct team for disputes. For more information, see BYK Webinar: Get to Know Your Invoice. |
| Genesys Cloud administrator | Genesys Cloud token-based usage and pricingYour organization can consume Genesys Cloud AI Experience tokens as you use Genesys Cloud AI, and the tokens are designed for flexibility to adapt to changing business needs. The quantity of tokens consumed appears on your invoice. These tokens renew each month and do not carry over to future months. For more information, see Genesys Cloud tokens-based pricing model. |
| Genesys Cloud administrator | Creating a Wallboard accountAs an administrator, you can create a wallboard account so that you can display a dashboard without having to pay for and use a full Genesys Cloud license. For more information, see Create a wallboard account. |
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