Genesys Cloud AI experience
Artificial intelligence (AI) allows you to innovate and easily adapt to shifting demands in customer and employee experience. With the Genesys Cloud platform powered by AI, you can automate repetitive tasks, meet business needs, and elevate experiences at every touchpoint. Use Genesys Cloud AI to transform innovation into your customer experience platform and collect and analyze data in real time to uncover patterns in customer behavior and predict future behaviors. The offerings below help you leverage AI for enriched experiences and personalized customer journeys.
Contact center agents home
Customer interaction functionality for agents.
Contact center managers home
Customer interaction functionality for managers.
Administrators
Setup and management of your Genesys Cloud organization.
Business Users
Chat, video, directory, hierarchy views, screen sharing, and file sharing.