Genesys Cloud for Zendesk content list
AI-generated summary
Genesys Cloud provides voice, email, chat, and messaging capabilities in a single cloud customer experience platform. The Genesys Cloud for Zendesk content list covers installation, configuration, features like click-to-call and screen pop, analytics, reporting, contact center management use cases, technical details around data flows, webhooks, and APIs, and guides for administrators, agents, and developers. This enables customers to leverage Genesys Cloud's contact center capabilities within Zendesk.
This article lists all relevant content for Genesys Cloud for Zendesk.
General
Integration
- Client interface
- Client interface
- Interactions in the client menu
- Interaction Log in the client menu
- New Interaction in the client menu
- Agent Performance in the client menu
- User Inbox in the client menu
- Agent Schedule in the client menu
- Queue Activation in the client menu
- Settings in the client menu
- Genesys Cloud in the client menu
- Help in the client menu
- Status
- Phones
- Click-to-dial
- Interaction logs
- Call forwarding
- Notifications
- Queue activation
- Call history
- Evaluations
- Shift trade and time off requests
- Voicemail
- Co-browse
- Calls
- Callbacks
- Outbound dialing
- Chats
- Emails
- Messages
- Voicemails
- Troubleshoot
- Call forwarding
- Interactions
- Queues
- WebRTC phones
- Miscellaneous
- Enable server-side logging
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