Genesys Cloud for Salesforce content list

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Genesys Cloud provides an omnichannel customer experience platform with deep integration into Salesforce. Key capabilities enabled through the integration include screen pops, click-to-call, outbound campaign management, skills-based routing, real-time and historical reporting, and more. This allows Salesforce users to handle voice, digital, and back-office interactions natively within Salesforce by surfacing Genesys Cloud functionality in the Salesforce agent desktop. The integration synchronizes data between the two systems and provides a seamless agent and customer experience. Genesys Cloud also offers troubleshooting for issues like embedded client problems, interaction logging errors, sales velocity challenges, agent phone connectivity, missing screen pops, duplicate logs, data sync problems, and Lightning compatibility. Enabling server-side logging can help diagnose these types of issues.