Edit a contact in the Interactions panel

After you verify a contact, update or add information about a contact, including phone numbers, addresses, and other information. You can also edit a contact in the contact’s External Contacts profile. 

1. Click Profile .
2. Verify the contact’s profile for the interaction. 
3. From the Profile panel, you can edit the following contact information:
   • To edit the contact information, click Edit contact on the Details tab.
   •  To edit the organization information of the contact, click Edit organization on the Organization tab.
   • Manage notes from the Notes tab.
4. To clear any information that you added, at the bottom of the Profile panel, click Cancel.
   
   Note: If you cancel, Genesys Cloud does not unverify a profile.
5. To save your changes, at the bottom of the Profile panel, click Save.