Genesys Cloud – mobile messaging tag
List of the Genesys Cloud release notes that include the mobile messaging release notes tag.
Employee productivity
- Streamlined navigation and information architecture update
- Support for Proof Key for Code Exchange (PKCE) grant type authorization in embedded clients
- Domain allow list for emails
- Genesys Agent Copilot, Virtual Agent, and Knowledge Czech and Hungarian language support
- Improved Agent Copilot and Virtual Agent Answer Highlight for English Dialects
- Integrate Microsoft Teams into Genesys Cloud telephony without an independent SBC
Account management
- API responses no longer include OAuth client secret
- Genesys Tempo enabled by default with allowed IP addresses feature
- SAML assertion decryption support for single sign-on integrations
Customer engagement
- Customer first callback support in outbound campaigns
- Use custom SMTP servers for email campaigns and agentless email
- Messenger support for list picker
Data, analytics, and reporting
- Analytics Conversation Detail Jobs API extended conversation data retrieval
Self service and automation
- Create AI Guides from uploaded process documents
- AI Guides model enhancements
Deprecations
- Deprecation: BYOC Premises—Customer VM Solution
- Deprecation: Token Implicit Grant for OAuth clients
- Deprecation: Open messaging inbound endpoint