List of the Genesys Cloud release notes that include the mobile app (tempo) release notes tag.
Expand all Collapse all Employee productivity
Streamlined navigation and information architecture update
Agent-to-agent consult and warm transfer for messaging interactions
Custom prompts in advanced summary configurations
Live character counter for ACW notes
Internationalized date formats in Genesys Tempo
Account management
BYOC Premises Edge devices in Edges list view
Customer engagement
Control agent transfer capabilities via permissions
Inactivity handling for messaging interactions
Data, analytics, and reporting
Topic miner support for Arabic dialects
Topic miner support for Hindi dialect
Open platform
Mexico region deployment
Singapore region deployment
Self Service and Automation
Rule-based decisions and string list attribute support
Workforce engagement
Screen recording now uses less system resources and bandwidth in multiple monitor and multiple concurrent interaction situations.
Adherence widget available in the Activity view
Automatic submission of completed AI evaluations
Deprecations
Deprecation: External contacts merge endpoint and mergeOperation field in External Contacts API
Deprecation: Administrator login using only user name and password
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Customer engagement
2024 Genesys CIDR expansion and firewall requirements notification
Non-default content profile support for SMS
Employee productivity
Multi contextual panels
Improved accessibility in Tempo
View possible shifts in the Genesys Tempo mobile app
Notes panel improvements
Wrap Up panel usability improvements
Account management
Introducing the Genesys Cloud CX 4 license
Data, analytics, and reporting
On demand voice and digital transcript translation
AI-generated interaction transcript summaries
English voice transcript sensitive data masking improvements
Open platform
Script support in the CX Cloud from Genesys and Salesforce integration
Workforce engagement
AI scoring in evaluation forms
Daily value configuration in service goal templates
Deprecation
Deprecation: BYOC Cloud TLS Ciphers:
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Customer engagement
Auto-answer functionality for agents in preview campaigns
Dynamic edge resource utilization for automated outbound dialing
Data, analytics, and reporting
Improved interval granularity for ad-hoc exports
Edit and rerun scheduled exports
Export panel enhancements
Employee productivity
Genesys Agent Assist summarization Spanish support (preview)
Genesys Tempo Chinese Simplified Mandarin, Czech, Danish, Portuguese, Russian, Turkish, and Ukrainian language support
Self service and automation
Knowledge workbench Catalan, Danish, Finnish, Norwegian, Swedish, and Turkish language support
Genesys Dialog Engine Bot Flows, Genesys Digital Bot Flows, knowledge workbench, and digital Genesys Agent Assist Chinese (Traditional/Cantonese) language support
BYOC Cloud TLS X.509 certificates
Architect data tables user interface updates
Workforce engagement
Insights visual charting for supervisors
Deprecations
Deprecation: BYOC Premises Edge Remote Survivability
Deprecation: Active screen recordings UI
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Customer engagement
Web messaging support in MEC1 (UAE) region
Digital channels participant information update
Self service and automation
Knowledge portal refreshed article search results
Employee productivity
Submit feedback in Genesys Tempo
Data, analytics, and reporting
Sentiment analysis support for Cantonese, Mandarin, and Taiwanese languages
Notification API voice transcription number normalcy for English languages
Improved native voice transcription accuracy for French languages
Improved sentiment analysis for English languages
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