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Genesys Cloud – Edge tag

List of the Genesys Cloud release notes that include the edge release notes tag.

February 6, 2019Click to collapse

Platform

Authenticate with single sign-on only
Developer Center usability enhancements

Communicate

Genesys Cloud audio management improvements
Support for basic call controls on commonly used headsets
Genesys Cloud Edge bandwidth calculator enhancements

Contact center

Queues activity views improvements

June 27, 2018Click to expand

Platform

WebRTC Softphone SDK

Communicate

Media metrics and diagnostic recording enhancements

Contact center

Increased agent limit in workforce management units
Workforce management shrinkage percentage intervals
Status duration in the workforce management real-time adherence view
Workforce management intraday monitoring enhancements
Workforce management schedule editor enhancements
Save filter and column settings in performance views
Link external contacts to external sites
Finnish language support

February 7, 2018Click to expand

October 18, 2017Click to expand

October 4, 2017Click to expand

July 5, 2017Click to expand

May 17, 2017Click to expand

May 3, 2017Click to expand

April 12, 2017Click to expand

April 5, 2017Click to expand

Platform

AWS Direct Connect support

Collaborate

Voicemail access directly from email notifications
Out of Office status date range

Communicate

Edge and Media Tier release notes

Contact center

Intraday monitoring view

Integrations

Email interactions support for Genesys Cloud for Salesforce
Email interactions support for Genesys Cloud for Zendesk
Email interactions support for Genesys Cloud for Chrome