List of the Genesys Cloud release notes that include the authorized applications release notes tag.
Contact center
- Workforce management forecast modification limit increase
Integrations
- Google Cloud Dialogflow CX Resell available in AppFoundry
Platform
- Optionally disable built-in application authorizations
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Contact center
- Introducing knowledge workbench
- Build knowledge bots in Genesys Cloud Dialog Engine Bot Flows
- External tag filter for interactions in Performance views
- Filter digital interactions by media type in Content Search view
- Access workforce management in forecasting historical data via API
Platform
- Proof Key for Code Exchange grant for OAuth 2 authorization
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Communicate
- Make and receive WebRTC calls on iPhones
Contact center
- Scheduled Callbacks view usability enhancements
- Export view data advanced options
- Analytics Aggregates API for sentiment analysis on digital interactions
Platform
- Restore deleted OAuth clients
- Set Collaborate chat message retention
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Contact center
- Predictive Engagement webhooks
- Export view group data metrics enhancement
- Improved evaluation scoring results
Platform
- OAuth scopes for applications
- Agent Details enhancement in Analytics API
Deprecations
- iOS Supervisor chat deprecation
- WebRTC signaling deprecation update
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