Genesys Cloud – September 14, 2016

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Line recording enhancements

A “Trunk configuration” link now appears on the quality admin Policies page to help administrators easily navigate to the telephony admin Trunks page where telephony administrators can enable recording for external trunks. For more information, see About quality policies and Enable line recording on the trunk.

A new Recording column on the Trunks page identifies trunks that require provisioning.