Skip to main content

Genesys Cloud FedRAMP Region – web tag

List of the Genesys Cloud FedRAMP Region release notes that include the web release notes tag.

Genesys Cloud FedRAMP region – October 27, 2025Click to collapse

Employee productivity

Streamlined navigation and information architecture update

Customer engagement

Web Messenger support for time slot picker

Workforce engagement

Workforce management override for time-off plan dates

Genesys Cloud FedRAMP region – September 22, 2025Click to expand

Employee productivity

New unified navigation experience coming to Genesys Cloud
Summary engagement insights on the Agent Copilot dashboard

Account management

Manage user hire dates with SCIM APIs
Refreshed integrations management interface

Customer engagement

Configure up to 100 OpenID integrations for authenticated web messaging
Voice note support for WhatsApp conversations
Outbound voice events publish directly to AWS EventBridge

Data, analytics, and reporting

Enhanced longest waiting and longest interacting metrics
Duplicate an event card in Journey Management
Review transcripts faster in interaction details

Open platform

Updated Genesys Cloud desktop app icons

Workforce engagement

Default answers for evaluation forms

Genesys Cloud FedRAMP region – September 8, 2025Click to expand

Customer engagement

Access audit events for external contacts via audit API
Outbound dialing additional rule conditions system disposition codes
File attachment support via URL for Architect digital bot flows

Data, analytics, and reporting

Genesys Virtual Supervisor and Copilot AI summaries and and AI insights in Arabic, Dutch, French, German, Hindi, Japanese, Korean, and Portuguese languages
Journey management Knowledge and Virtual Agent events

Workforce engagement

Workforce Management (WFM) support for ACD routed workitems