List of the Genesys Cloud FedRAMP Region release notes that include the time-off management release notes tag.
Employee productivity
- Streamlined navigation and information architecture update
Customer engagement
- Web Messenger support for time slot picker
Workforce engagement
- Workforce management override for time-off plan dates
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Employee productivity
- Multi contextual panels
- Call forwarding enhancements with group search functionality
Account management
- Audit SAML authentications
- Increased SSO integrations allowance per identity provider
Customer engagement
- Enable or disable Last Agent Routing for digital conversations
- Messenger individual application provisioning and configuration redesign
- Introducing Genesys Cloud Social
- Genesys Cloud Open Messaging supports custom social network connectors
- Genesys Cloud Social support for Instagram
- WhatsApp’s per message pricing update
Workforce engagement
- Policy-based station-side call recording
- Evaluation data access via consolidated reporting views
- Extended workforce management time-off submission window and management unit fixed date settings
- Workforce management capacity planning
Deprecations
- Deprecation: Removal of Webhooks integration for chat notification
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Account management
- Custom inbound data filtering rules for digital channels
- Login banner added to Genesys Cloud login screen
Customer engagement
- External contacts profile panel refresh
- Interactive WhatsApp templates with images and dynamic call-to-action buttons
Self service and automation
- Content based search for knowledge articles
Workforce engagement
- Automate and streamline workforce management time-off requests for published schedules
Deprecations and announcements
- Deprecation: Legacy ACD web chat (version 1)
- Deprecation: Legacy co-browse and screenshare
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