List of the Genesys Cloud FedRAMP Region release notes that include the analytics and reporting release notes tag.
Expand all Collapse all Employee productivity
New unified navigation experience coming to Genesys Cloud
Summary engagement insights on the Agent Copilot dashboard
Account management
Manage user hire dates with SCIM APIs
Refreshed integrations management interface
Customer engagement
Configure up to 100 OpenID integrations for authenticated web messaging
Voice note support for WhatsApp conversations
Outbound voice events publish directly to AWS EventBridge
Data, analytics, and reporting
Enhanced longest waiting and longest interacting metrics
Duplicate an event card in Journey Management
Review transcripts faster in interaction details
Open platform
Updated Genesys Cloud desktop app icons
Workforce engagement
Default answers for evaluation forms
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Customer engagement
Introducing email campaigns
API for phone numbers update in scheduled callbacks
Data, analytics, and reporting
Custom calculations in performance views
AI summaries for the agent side of a conversation
Open platform
Audio Connector integration in Architect secure call flows
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Customer engagement
Access audit events for external contacts via audit API
Outbound dialing additional rule conditions system disposition codes
File attachment support via URL for Architect digital bot flows
Data, analytics, and reporting
Genesys Virtual Supervisor and Copilot AI summaries and and AI insights in Arabic, Dutch, French, German, Hindi, Japanese, Korean, and Portuguese languages
Journey management Knowledge and Virtual Agent events
Workforce engagement
Workforce Management (WFM) support for ACD routed workitems
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Employee productivity
Multi contextual panels
Agent script enhancements
Alert volume while on call setting available in main application
Account management
SSO integrations management via SAML Metadata files
Updated Genesys branding on login pages
OAuth Client secret now viewable only at creation or upon new secret request
Data, analytics, and reporting
Journey Management now displays estimated analysis completion time via in-app notifications
Column reordering within column picker in Analytics Performance views
Self service and automation
Transfer options for Architect voice and digital bot flows
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Employee productivity
Multi contextual panels
Enable focus mode for agent apps
Improved Collaborate chat read and unread message sync
Genesys Agent Copilot and Genesys Virtual Agent language support for Danish, Finnish, and Norwegian
Customer engagement
Access and promote external contacts directly in Architect
Internal article linking within the knowledge base
Data, analytics, and reporting
Search transcript content up to 90 days back
Improved native voice transcription readability for Portuguese
Exclude existing topics and phrases from topic mining
Manage expiring and expired exports in the scheduled exports view
Recover deleted dashboards from summary and owner pages
Self service and automation
Genesys Virtual Agent support for Arabic, Hindi, Korean, and Swiss German
Virtual Agent performance dashboard
New metrics for Architect bot and digital bot flows in the Optimization dashboard
Workforce engagement
Set limits on shift types and weekend work in schedules
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