List of the Genesys Cloud FedRAMP Region release notes that include the analytics and reporting release notes tag.
Expand all Collapse all Employee productivity
Streamlined navigation and information architecture update
Mute individual Collaborate chat threads on iOS and Android
Display checklists through Agent Copilot during interactions
AI-generated answers for auto-suggested articles on Agent Copilot
Support for Proof Key for Code Exchange (PKCE) grant type authorization in embedded clients
Domain allow list for emails
Genesys Agent Copilot, Virtual Agent, and Knowledge Czech and Hungarian language support
Improved Agent Copilot and Virtual Agent Answer Highlight for English Dialects
Account management
API responses no longer include OAuth client secret
Genesys Tempo enabled by default with allowed IP addresses feature
SAML assertion decryption support for single sign-on integrations
Customer engagement
Customer first callback support in outbound campaigns
Use custom SMTP servers for email campaigns and agentless email
Group ID for subsequent participant segments in group call activity
Support for authenticated web messaging in single customer view
Data, analytics, and reporting
Analytics Conversation Detail Jobs API extended conversation data retrieval
Self service and automation
Create AI Guides from uploaded process documents
Voice processing prompt for Agentic Virtual Agents
AI Guides model enhancements
Deprecations and announcements
Deprecation: Token Implicit Grant for OAuth clients
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Employee productivity
New unified navigation experience coming to Genesys Cloud
Summary engagement insights on the Agent Copilot dashboard
Account management
Manage user hire dates with SCIM APIs
Refreshed integrations management interface
Customer engagement
Configure up to 100 OpenID integrations for authenticated web messaging
Voice note support for WhatsApp conversations
Outbound voice events publish directly to AWS EventBridge
Data, analytics, and reporting
Enhanced longest waiting and longest interacting metrics
Duplicate an event card in Journey Management
Review transcripts faster in interaction details
Open platform
Updated Genesys Cloud desktop app icons
Workforce engagement
Default answers for evaluation forms
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Customer engagement
Introducing email campaigns
API for phone numbers update in scheduled callbacks
Data, analytics, and reporting
Custom calculations in performance views
AI summaries for the agent side of a conversation
Open platform
Audio Connector integration in Architect secure call flows
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Customer engagement
Access audit events for external contacts via audit API
Outbound dialing additional rule conditions system disposition codes
File attachment support via URL for Architect digital bot flows
Data, analytics, and reporting
Genesys Virtual Supervisor and Copilot AI summaries and and AI insights in Arabic, Dutch, French, German, Hindi, Japanese, Korean, and Portuguese languages
Journey management Knowledge and Virtual Agent events
Workforce engagement
Workforce Management (WFM) support for ACD routed workitems
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Employee productivity
Multi contextual panels
Agent script enhancements
Alert volume while on call setting available in main application
Account management
SSO integrations management via SAML Metadata files
Updated Genesys branding on login pages
OAuth Client secret now viewable only at creation or upon new secret request
Data, analytics, and reporting
Journey Management now displays estimated analysis completion time via in-app notifications
Column reordering within column picker in Analytics Performance views
Self service and automation
Transfer options for Architect voice and digital bot flows
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