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Genesys Cloud FedRAMP Regionadherence and shrinkage management tag

List of the Genesys Cloud FedRAMP Region release notes that include the adherence and shrinkage management release notes tag.

Account management

  • CX as Code support for Architect flows

Customer engagement

  • Add media to an Outbound SMS campaign
  • Set SMS Phone Number action type added to digital rules for outbound digital campaigns
  • Auto answer for voice interactions on queue settings
  • Auto answer for digital interactions

Data, analytics, and reporting

  • Filter and search conversations by acoustic metrics and wrap-up codes

Self service and automation

  • Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Thai language support

Workforce engagement

  • Reminders for agents about their next scheduled activity

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