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Genesys Cloud FedRAMP Region – 2025 October

List of the Genesys Cloud FedRAMP Region release notes published in October 2025.

Genesys Cloud FedRAMP region – October 27, 2025Click to collapse

Employee productivity

Streamlined navigation and information architecture update

Customer engagement

Web Messenger support for time slot picker

Workforce engagement

Workforce management override for time-off plan dates

Genesys Cloud FedRAMP region – October 20, 2025Click to expand

Employee productivity

Streamlined navigation and information architecture update
Improved scripting accessibility tools

Customer engagement

Use the same email domain across multiple Genesys Cloud orgs

Data, analytics, and reporting

Analyze segment and web outcome events in Journey Management
Administrators can now search content from HTML emails

Self service and automation

Preview guides for virtual agents in AI Studio
Configure virtual agents to generate answers from multiple sources

Workforce engagement

Workforce management block scheduling
Adherence and activity code mapping enhancements

Genesys Cloud FedRAMP region – October 13, 2025Click to expand

Genesys Cloud FedRAMP region – October 6, 2025Click to expand