List of the Genesys Cloud FedRAMP Region release notes published in October 2025.
Employee productivity
- Streamlined navigation and information architecture update
Customer engagement
- Web Messenger support for time slot picker
Workforce engagement
- Workforce management override for time-off plan dates
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Employee productivity
- Streamlined navigation and information architecture update
- Improved scripting accessibility tools
Customer engagement
- Use the same email domain across multiple Genesys Cloud orgs
Data, analytics, and reporting
- Analyze segment and web outcome events in Journey Management
- Administrators can now search content from HTML emails
Self service and automation
- Preview guides for virtual agents in AI Studio
- Configure virtual agents to generate answers from multiple sources
Workforce engagement
- Workforce management block scheduling
- Adherence and activity code mapping enhancements
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Employee productivity
- Streamlined navigation and information architecture update
- Architect workflows triggered from Outlook Calendar events
Deprecations
- Deprecation: Windows 10 OS support for the Genesys Cloud Background Assistant (GCBA)
- Deprecation: Windows 10 OS support for the desktop app
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Employee productivity
- Streamlined navigation and information architecture update
Workforce engagement
- Team schedule view for agents
Deprecations
- Deprecation: Genesys Cloud SSO certificate expiry
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