List of the Genesys Cloud FedRAMP Region release notes published in March 2024.
Data, analytics, and reporting
- Architect Flow Insights toggle for bot and digital bot flows
Open platform
- Audit Viewer alternate search parameters support
Workforce engagement
- Inbound and outbound filter for gamification metrics
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Self service and automation
- Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Catalan language support
- Knowledge portal refreshed article search results
- Historical execution data for Architect bot flows and digital bot flows
Employee productivity
- Genesys Agent Assist knowledge article feedback
- Introducing Agent Assist
Customer engagement
- Enable and disable email threading
- Outbound digital campaigns event triggers for post-contact interactions
Data, analytics, and reporting
- Support for capitalization and punctuation in native voice transcription for English transcripts
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Employee productivity
- Remove users from Collaborate chat rooms
Data, analytics, and reporting
- Improved native voice transcription accuracy for Italian
Customer engagement
- Skills-based dialing for Preview and Progressive campaigns
- Refreshed Predictive Engagement user interface
- Configure labels to manage interactions
- Maximum number of calls per agent set at the campaign level
Self service and automation
- Genesys Dialog Engine Bot Flows in Architect
- Genesys Dialog Engine Digital Bot Flows in Architect
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Self service and automation
- Customize knowledge touchpoints for Predictive Engagement customer and journey attributes
Customer engagement
- Surface article variations by Predictive Engagement segments for the Messenger Knowledge App
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