List of the Genesys Cloud FedRAMP Region release notes published in February 2024.
Data, analytics, and reporting
- Sentiment analysis support for Cantonese, Mandarin, and Taiwanese languages
- Improved native voice transcription accuracy for German
Customer engagement
- Predictive engagement new and replaced operators
- Increased number of outcomes limit
- ACD conferences
- Knowledge articles in Messenger
- Introducing homescreen configuration for Messenger
- Specify queue in scheduled callbacks
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Account management
- Change password set/reset workflow
- Password policy minimum requirements
Customer engagement
- Digital channels participant information update
Data, analytics, and reporting
- Improved native voice transcription accuracy for French languages
- Improved sentiment analysis for English languages
- Notification API voice transcription number normalcy for English languages
Self service and automation
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Customer engagement
- Enhanced pacing control in dialing campaigns
- Enhanced external contacts data access control for agents
Data, analytics and reporting
- Improved native voice transcription accuracy for Spanish
Workforce engagement
- APIs to integrate external learning modules
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Customer engagement
- Improved on-demand Messenger launcher visibility
- Active Total Callback column in Performance views
- Message routing admin page user interface enhancements
Data, analytics, and reporting
- Improved native voice transcription accuracy for Dutch
- Topic miner queue selection increase
Resource center
- Genesys Cloud release notes enhancements
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