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Genesys Cloud FedRAMP Region2024 December

List of the Genesys Cloud FedRAMP Region release notes published in December 2024.

Customer engagement

  • Define ring membership by queue
  • Division-based Schedule view
  • Bulk workitem termination

Data, analytics, and reporting

  • Improved Content Search view
  • Topic miner Dutch language support

Workforce engagement

  • Workforce management activity smoothing and schedule variability

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