Genesys Cloud FedRAMP Region – April 29, 2024
Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule.
Improved native voice transcription accuracy for Korean dialect
Genesys Cloud improved native voice transcription accuracy for the Korean Korea (ko-KR) language.
Genesys Agent Assist summarization moved to the ACW pane
Agents can now retrieve the Genesys Agent Assist summary of their conversation directly from the wrap-up pane. Previously, agents had to navigate back to the Genesys Agent Assist pane to generate the conversation summary after completing the interaction.
Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows Danish, Finnish, and Norwegian language support
Genesys Cloud now supports Danish Denmark (da-DK), Finnish Finland (fi-FI), and Norwegian Norway (nb-NO) language support for Genesys Dialog Engine Bot Flows and Genesys Digital Bot Flows.
Note:
- Genesys Cloud enables features for release beginning Monday and by end of day Thursday, per region. If you do not see a feature enabled for your organization by the following business day, check the required subscriptions and permissions provided in the Release Notes and related documentation. If you confirm the subscription and permissions and still experience issues, contact Customer Care.
- Some features may require an integration add-on.
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