Work with dictionary management

• Click Admin > Quality > Dictionary Management.
• Click Menu > Conversational Intelligence > Speech and Text Analytics > Dictionary Management.

From the list that appears, search for a specific term, search for terms associated with a specific dialect, edit a term, and delete a term.

1. Click Admin.
2. Under Quality, click Dictionary Management.
3. Click Menu > Conversational Intelligence.
4. Click Speech and Text Analytics > Dictionary Management.
5. Click Add Term.
6. Under Term, add the term. The term cannot be more than 30 characters.
7. Select a dialect.
8. In the Sounds Like field, type a word that sounds like the term you are adding and then press Enter. You can add up to 10 words. (Optional)
9. To add an example of a phrase that can contain the new term, click Add Phrase.
   
   Note:
   Add at least three phrases. You cannot add more than 20 example phrases.
   The dictionary management system does not support special characters or capitalization. All entries will be processed in lowercase and must contain only standard alphanumeric characters (a–z, 0–9).
10. Click Add to Dictionary.

Click the image to enlarge.

1. Click Admin.
2. Under Quality, click Dictionary Management.
3. Click Menu > Conversational Intelligence.
4. Click Speech and Text Analytics > Dictionary Management.
5. From the list that appears, click the term you want to edit.
6. Add or remove a “sounds like” term; and add, edit, or remove an example phrase.
7. Click Add to Dictionary.

1. Click Admin.
2. Under Quality, click Dictionary Management.
3. Click Menu > Conversational Intelligence.
4. Click Speech and Text Analytics > Dictionary Management.
5. From the list that appears, click the delete term icon in the Action column.